Terms & Conditions

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us by sending a message through our website. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

We cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If you have ordered and we don't have stock to be delivered, nxled.store will refund everything.

 

Replacement

You may request a replacement of item with no additional cost or refund the product cost only (we will not shoulder the delivery fee). You may replace the item with different item if it has the same cost or bigger amount value of your item.

 

All returns and refunds will be in Bonifacio Prime, 20th Drive, Upper McKinley Rd, 1634, Taguig City.

 

SHIPPING POLICY

All orders can be delivered or picked up from our BGC Showroom [Bonifacio Global City Showroom at Bonifacio Prime, 20th Drive, Upper McKinley Rd, 1634, Taguig City] . If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

 

 

Delivery Location

 

Items offered on our website are only available for delivery from BGC Showroom at Bonifacio Prime, 20th Drive, Upper McKinley Rd, 1634, Taguig City.

 

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

 

Unless there are exceptional circumstances, we make every effort to deliver your order within 7 days from the date you placed your order.

 

Date of delivery may vary depending on carrier shipping practices, delivery location, method of delivery, and the items ordered. Products ordered in multiple quantity may also be delivered in separate shipments.

 

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much the shipping cost will be, simply add the items you would like to purchase to your cart, and proceed to the checkout page. At the checkout page, shipping charges will be displayed.

 

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

 

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately, use our live chat pop-up window on our website. Subject to the terms and conditions in this Refunds Policy and the Terms of Service, customers may apply for return of the purchased items (“Item”) and/or refund on or before 7 days upon receiving the item. Customers must bring the item and the receipt to BGC Showroom - BGC Showroom at Bonifacio Prime, 20th Drive, Upper McKinley Rd, 1634, Taguig City to be able to replace the item or request a refund.

 

WARRANTY GUIDELINES

1. Limited Warranty

This warranty guidelines shall apply only to AKARI and NXLED branded products.

This also warrants that each Product will be free from factory defects.

Warranty shall be valid for the period mentioned in the applicable warranty policy for each product category. Should any Product fail to perform in accordance with its functions, AKARI Lighting & Technology Corp. (“Corporation”) will perform repair and/or will provide replacement subject to the applicable warranty policy and the warranty terms and conditions as follows:

 

2. Warranty Terms and Conditions
3. If any Product covered by this warranty is returned in accordance with warranty claim procedure (Item 3), it should be within the applied warranty period set in this policy and subject to product evaluation.
4. If the said item failed to function as per its specifications, Corporation at its option, repair or replace the Product or part thereof.
5. In case of replaced or repaired products, the warranty shall be limited to the remaining warranty period of the original product or three (3) months from date of customer’s receipt of replaced or repaired product whichever is longer.
6. If Corporation chooses to replace the Product but is not available, whether there are no available stocks and/or selling thereof has been discontinued, Corporation may offer another Product comparable to the returned item.
7. No sales agent is authorized to modify, alter, or extend terms and conditions of warranty on behalf of the Corporation.
8. This warranty only applies if Product has been properly installed, used, and/or operated based on its specifications and guidelines.
9. This warranty does not cover any misuse and/or any violation of any applicable standards, code, and instructions to use.
10. Any alternations and repair done by another party other than Corporation’s technicians shall void the warranty.
11. All Products with functionality complaints are subject for assessment of Corporation’s authorized representative.
12. Warranty shall only apply when Product is proven defective.
13. No warranty shall be claimed without proof of purchase from the Purchaser.
14. Corporation shall not be held liable for any defects due to electrical supply failures, misuse, and violations to any standards, code, and instructions use.
15. Warranty is limited only on Products specified in these guidelines. No other terms and conditions shall be applied or added without prior written approval of the Corporation.
16. Replacement of Product purchased due to change of mind is not allowed. Only defective Product purchased can be returned, exchanged, or repaired as may be provided for herein.

 

3. Warranty Claims Procedure
   1. All returned Products are subject for Corporation’s assessment upon checking on the actual item.
   2. The Purchaser shall return the item to the store where it was purchased specifying the following details:

• Details of returned product
• Date of purchase
• Details of defects
• Details on how Product was installed, used, and/or operated
• Proof of purchase (official receipt, sales invoice, warranty card etc.)

 

1. Corporation shall provide its evaluation on the returned Product depending on the place of return as specified below:

• 7 days from the date of return for the Products returned at main service center located at #97 T. Arguelles St., corner Bayani St., Brgy. Doña Imelda, Quezon City.
• 14 days from the date of return for the Products returned at Wilson Showroom located at Unit 225-G/F Mezzanine, Wilson Corporate Center 225 Wilson St., Greenhills, San Juan City
• 14 days from the date of return for the Products returned at Ortigas Showroom located at Unit No. 12A No. 1 Doña Julia Vargas Avenue near corner Meralco Avenue, Ugong, Pasig City.
• 30 days from the date or return for the Products returned at stores from different provinces.
  1. Corporation may claim charges for service or logistics expenses for the returned Product which after evaluation, were found to be in good condition.

 

WARRANTY PERIODS PER PRODUCT CATEGORY

 

1. LIGHTING

This covers the warranty policy of AKARI LIGHITNG AND TECHNOLOGY CORP. from which you (“Purchaser”) bought the products. This policy is applicable only to AKARI and NXLED branded items.

This warranty policy is subject to the provisions below and the terms and conditions (“Warranty Terms and Conditions”).

1. Warranty Period

Purchaser is entitled to warranty period as presented in the table below:

Item	Warranty Period
LED Bulbs	1 year
LED  Tri-color Bulbs	1 year
LED/COB Ceiling Lamps	1 year
LED/COB Tri-color Ceiling Lamps	1 year
LED/COB Down lights	1 year
LED/COB Track lights	1 year
LED Panel Lights	1 year
Music Lamps and Music Bulbs	6 months
Flame Lamps and Bulbs	1 year
All lighting fixtures including Chandeliers and Desk Lamps	7 days (fixtures only) 1 year for fixtures with LED
LED T8 tubes	1 year
LED T5 tubes	1 year
LED MR16	1 year
LED PAR38	1 year
Outdoor Lighting such as garden lamps, flood light, street lights etc.	3 months (for fixtures with LED) 7 days for fixtures only
Emergency Lights and Exit Lights	1 year

 

1. Special Conditions

• Warranty period shall start from the date of purchase.
• Product has to be applied and installed in accordance to AKARI and NXLED specifications and guidelines.
• Purchaser has to provide complaint information and follow guidelines set forth in Number 3.

 

 

 

WARRANTY PERIODS PER PRODUCT CATEGORY

 

2. RECHARGEABLE

This covers the warranty policy of AKARI LIGHITNG & TECHNOLOGY CORP. from which you (“Purchaser”) bought the products. This policy is applicable only to AKARI and NXLED branded items.

This warranty policy is subject to the provisions below and the terms and conditions (“Warranty Terms and Conditions”).

 

1. Warranty Period

Purchaser is entitled to warranty period as presented in the table below:

Item	Warranty Period
Rechargeable Search Lights	1 year
Rechargeable Mist Fans and Air Coolers	1 year
Rechargeable Fans	1 year
Rechargeable Lanterns/Flashlights	1 year
Rechargeable Desk Lamps	1 year
Emergency Lights	1 year
Solar powered lights	3 months
Rechargeable Batteries	6months
Battery Charger	6 months

 

1. Special Conditions

• Warranty period shall start from the date of purchase.
• Product has to be applied and installed in accordance with AKARI and NXLED specifications and guidelines.
• Purchaser has to provide complaint information and follow guidelines as set forth under Number3.

 

 

 

 

 

 

 

 

 

WARRANTY PERIODS PER PRODUCT CATEGORY

 

3. ELECTRICAL EQUIPMENT AND WIRING DEVICES

This covers the warranty policy of AKARI LIGHITNG & TECHNOLOGY CORP. from which you (“Purchaser”) bought the products. This policy is applicable only to AKARI and NXLED branded items.

This warranty policy is subject to the provisions below and the terms and conditions (“Warranty Terms and Conditions”).

 

1. Warranty Period

Purchaser is entitled to warranty period as presented in the table below:

Item	Warranty Period
Switches	5 years
Electrical Outlet	5 years
Telephone Outlet	5 years
CATV Outlet	5 years
Floor Outlets	1 year
Adaptors	1 year
Plates and Cover	7 days
Door Chime	1 year
Electric Bell	1 year
GFCI	1 year
Circuit Breaker	1 year
Distribution Box	7 days
Transformer	1 year
Automatic Voltage Regulator	1 year
Extension Cords	1 year

 

1. Special Conditions

• Warranty period shall start from the date of purchase.
• Product has to be applied and installed in accordance with AKARI and NXLED specifications and guidelines.
• Purchaser has to provide complaint information and follow guidelines as set forth under Number 3.

 

 

 

 

WARRANTY PERIODS PER PRODUCT CATEGORY

 

4. COMPONENTS

This covers the warranty policy of AKARI LIGHITNG & TECHNOLOGY CORP. from which you (“Purchaser”) bought the products. This policy is applicable only to AKARI and NXLED branded items.

This warranty policy is subject to the provisions below and the terms and conditions (“Warranty Terms and Conditions”).

 

1. Warranty Period

Purchaser is entitled to warranty period as presented in the table below:

Item	Warranty Period
Replacement Drivers	1 year
Battery Back up	1 year
Replacement Lamps	1 year
Strip light Drivers	1 year
Strip light Controller	1 year
Strip light connectors	1 year
Tape light connectors	1 year
Sealed Lead Acid Battery	6 months
Remote Control	30 days

 

1. Special Conditions

• Warranty period shall start from the date of purchase.
• Product has to be applied and installed in accordance with AKARI and NXLED specifications and guidelines.
• Purchaser has to provide complaint information and follow guidelines as set forth under Number 3.

 

 

 

 

 

 

 

 

 

 

 

 

 

WARRANTY PERIODS PER PRODUCT CATEGORY

 

5. OTHER ITEMS

This covers the warranty policy of AKARI LIGHITNG & TECHNOLOGY CORP from which you (“Purchaser”) bought the products. This policy is applicable only to AKARI and NXLED branded items.

This warranty policy is subject to the provisions below and the terms and conditions (“Warranty Terms and Conditions”).

 

1. Warranty Period

Purchaser is entitled to warranty period as presented in the table below:

Item	Warranty Period
Mosquito Killers	1 year
Exhaust Fans	1 year
Power Bank	1 year
Camera Bulb	1 year
Louvers	7 days
Pinlight Fixtures	7 days (fixtures only) 1 year (with integrated LED)
Music Flame Lamp	1 year
Low Bay / High Bay	7 days (fixtures only) 1 year (with integrated LED)

 

1. Special Conditions

• Warranty period shall start from the date of purchase.
• Product has to be applied and installed in accordance with AKARI and NXLED specifications and guidelines.
• Purchaser must provide complaint information and follow guidelines as set forth under Number 3.